Your Privacy Matters to Us.

Information We May Collect

The information we collect depends on how you interact with UnbiasedCover and the insurance service or assistance you request.

Personal & Contact Information

• Name
• Mobile number
• Email address
• City and address information
• Preferred method of communication

Insurance-Related Information

• Type of insurance you are interested in
• Existing policy information
• Sum insured, coverage and policy preferences
• Insurance company and policy details
• Information required for insurance quotation or servicing
• Claim-related information when you request claim assistance

Website & Technical Information

When you visit our website, certain technical information may be collected automatically, such as browser type, device information, IP address, pages visited, referral information and general website interaction data.

How We May Use Your Information

Information collected through UnbiasedCover may be used for legitimate business, insurance assistance and customer service purposes, including:

• Responding to insurance enquiries
• Helping you understand or compare insurance options
• Assisting with quotation or application-related requirements
• Contacting you regarding your enquiry
• Providing policy servicing assistance
• Providing claim-related assistance when requested
• Handling complaints or grievances
• Improving our website, services and customer experience
• Maintaining appropriate business and service records
• Preventing misuse, fraud or security incidents
• Meeting applicable legal or regulatory obligations

Insurance & Sensitive Information

Insurance enquiries may sometimes require additional information depending on the product, insurer and underwriting requirements.

This may include information relating to age, family members, existing insurance, financial or occupational details, and health-related information where relevant to an insurance application or service request.

When Information May Be Shared

Depending on the service you request, information may need to be shared with relevant parties for insurance processing, servicing, support or legal purposes.

These may include, where applicable:

• Insurance companies
• Relevant insurance intermediaries or service partners
• Authorised technology and operational service providers
• Claim-related service providers where relevant
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where legally required

We do not intend to disclose personal information to unrelated third parties except where required for the requested service, permitted by you, or required by law.

Cookies & Website Analytics

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage and improve the user experience.

Certain third-party tools used for analytics, advertising, website functionality or performance may also place or access cookies according to their own policies.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Data Security

We aim to use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we handle.

However, no website, electronic communication, database or internet transmission can be guaranteed to be completely secure. Users should also take reasonable precautions when sharing information online.

Data Retention

Personal information may be retained for as long as reasonably necessary to provide the requested service, maintain appropriate business records, resolve disputes, address complaints and meet applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information, nature of the insurance service and applicable requirements.

Your Choices & Requests

Subject to applicable law and relevant requirements, you may contact us regarding personal information you have provided to UnbiasedCover.

Depending on the circumstances, you may request:

• Correction of inaccurate information
• Updating of your contact information
• Information regarding how your data is being handled
• Withdrawal from certain marketing communications
• Other privacy-related assistance available under applicable requirements

Some information may need to be retained where required for legal, regulatory, fraud prevention, dispute resolution or legitimate record-keeping purposes.

Third-Party Websites & Services

Our website may contain links to insurance companies, payment providers, social media platforms, maps or other third-party websites and services.

Once you leave the UnbiasedCover website or interact directly with a third-party service, that third party's terms and privacy practices may apply.

We encourage users to review the privacy policies of third-party websites before providing personal information.

Children's Privacy

Our website and insurance assistance services are generally intended for adults who are legally able to request or purchase insurance services.

Information relating to minors may be processed where relevant to an insurance policy or family coverage and provided by an authorised parent, guardian or other appropriate person.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

When the policy is updated, the revised version may be published on this page together with an updated "Last Updated" date.

We encourage users to review this page periodically.

Questions About Your Privacy?

If you have questions about this Privacy Policy or how information provided to UnbiasedCover is handled, you can contact us using the details below.